FAQs

Everything you need to know about shopping at Fidgetz. Find answers to your questions about our products, shipping, returns, and more!.
find answers to most common questions here. You can also reach out by email: support@fidgetz.co.uk for any further inquiries.
What is Fidgetz?
Fidgetz is an online store specialising in high-quality fidget toys and sensory products designed to help reduce stress, improve focus, and provide hours of fun for kids and adults alike.
What types of fidget toys do you offer?
We offer a wide range of fidget toys, including push pop bubble fidgets, spinners, fidget cubes, and more. Our collection is constantly expanding to include new and innovative products.
Are your products safe for children?
Yes, all our products are made from non-toxic materials and are safe for children. However, some fidget toys may contain small parts, so we recommend adult supervision for children under 3 years old.
How do I place an order?
To place an order, browse our selection of fidget toys, add your chosen items to the cart, and proceed to checkout. You'll be asked to enter your shipping and payment information to complete the purchase.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, and American Express. All transactions are secure and encrypted for your protection.
Do you ship internationally?
Currently, we only ship within the UK. We hope to offer international shipping soon, so stay tuned for updates!
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Once shipped, delivery usually takes 2-4 business days within the UK. You will receive a confirmation email with tracking information once your order is on its way.
Can I track my order?
Yes, you will receive a tracking number via email once your order has been dispatched. You can use this number to track the delivery status on our shipping partner's website.
What is your return policy?
We offer a 30-day return policy for unused and unopened items. If you're not satisfied with your purchase, please contact our customer service team to arrange a return or exchange. Return shipping costs are the responsibility of the customer unless the item is defective.
How do I contact customer support?
You can reach our customer support team via email at hi@fidgetz.co.uk or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours, Mon-Fri.
Do you offer bulk discounts for schools or therapy centres?
Yes, we offer special pricing for bulk orders. Please contact us at hi@fidgetz.co.uk for more information on bulk discounts and special orders.
Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us as soon as possible at hi@fidgetz.co.uk. We will do our best to accommodate your request, but please note that if the order has already been shipped/processed, changes may not be possible.
Are there any special care instructions for the fidget toys?
Most fidget toys can be cleaned with warm, soapy water and a cloth. Avoid using harsh chemicals or soaking items for extended periods, as this can damage the materials.
Fidget toys which have mechanical mechanisms such the Fidget Cube, Fidget XL, Spinners or cannot resist water such as the 3D Magic Cube, should be cleaned with wipes.
How can I stay updated on new products and promotions?
Sign up for our newsletter at the bottom of our website to receive updates on new arrivals, exclusive promotions, and special discounts. You can also follow us on social media for the latest news!